Mercedes-Benz of Edison – A Ray Catena Dealership  Wins 2024 Cars.com Mercedes-Benz Dealer of the Year Award for Customer Service Excellence

April 10th, 2024 by

Across the U.S., Mercedes-Benz of Edison – A Ray Catena Dealership  is Best-reviewed by Mercedes-Benz Shoppers

Edison, NJ – 4/10/2024 – Mercedes-Benz of Edison – A Ray Catena Dealership  is awarded a 2024 Dealer of the Year Award by car-shopping marketplace Cars.com(NYSE: CARS). The Dealer of the Year Award recognizes automotive dealerships that excel, based on average star rating, total number of reviews and dealer response to those reviews — all key drivers of repeat and referral business.1

“Cars.com provides a dealership with actionable feedback from their customers — and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, Mercedes-Benz of Edison – A Ray Catena Dealership  went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at Cars.com. “The online experience is critical for vehicle shoppers, and dealers like Mercedes-Benz of Edison – A Ray Catena Dealership  understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.”

Cars.com helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer’s online reputation and generate new customers.

“I am incredibly honored to receive the prestigious title of Mercedes-Benz Dealer of the Year for the United States. This achievement is a testament to the dedication and tireless effort of our team, who consistently strive to provide unparalleled service and exceed our customers’ expectations. It is a reflection of our commitment to excellence and passion for delivering the ultimate Mercedes-Benz experience to every customer who walks through our doors.” – Doug Wells, General Manager

Cars.com Dealer of the Year Award Methodology

The Cars.com Dealer of the Year Awards are presented annually to the top auto dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2023 calendar year, as well as management response rate to those reviews.