The service on the sales side and service side is excellent. The only problem is that I can never get through by telephone, both numbers, 6600 and 6606 are ALWAYS busy
His the Best Brian tuz
Thank you @mercedesbenzofedison and Christina Colucci for being there for me for my #mercedesbenz purchase. Christina is a gem and such a genuine helpful human. I will never forget you and your sincere service. If I could tag you I would. Please go see her if leasing or buying.
Service center is great Annmarie was fantastic!!! You will not have problems with Ray Catena Mercedes-Benz of Edison. You can count on them to solve and repair your car AAA
My sister recommended the dealership cause of her great experience so I decided to check it out for myself. Vince was the sales rep I worked with who was extremely professional and so helpful from the start. He is really knowledgable on the inventory and the brand and it comes through throughout the process. He listened to my needs and wants from the very beginning and worked till the very end to make sure I got into the car I wanted at a price that worked for me. He was friendly and supportive and it was an overall great experience. I am definitely recommending family and friends and will send them to Vince!
Recently, my 2007 R350 started showing signs of her 111K miles and 12 years...suspension has always been a problem for these models, I've been told. Before the situation got worse, my husband and I decided we'd better trade in my R-class and for the third time in our lives, we returned straight to Ray Catena Edison on Rte.1 to buy another CPO Mercedes-Benz. (The R-class was bought from another dealer in PA but treated as one purchased here when Hubby bought his C-class a few years back.) Of course, being that we believe in purchasing the Certified Pre-Owned vehicles over new ones, our selection is limited. The showroom would only have a few vehicles matching our requirements. Hubby immediately contacted Greg Giordano (the sales professional who sold us our E350 two years prior and the latest vehicle from Ray Catena) and along with Son, eagerly performed the initial reconnaissance. Within a few days, we came home with our CPO 2016 GLE350. You see, the moment I first arrived in their showroom, reception offered something warm to drink. Hubby introduced Greg to me and off we went to see the car we were most interested in buying. Because of my hesitation, Hubby asked Greg to show we what my other options were. Greg never pressured, never intruded. He is a sales professional who knows when it's best to let the clients discuss among themselves. That being said, Greg was always close enough to also answer any questions I may have and endeavored to satisfy the customer. Greg was able to meet the trade-in value of my R-class as requested, but was careful to never make promises that couldn't be honoured. He came off as an honest car salesperson (whodathunkit?) who takes pride in doing his job properly and with integrity. In the past, I've had friends complain about Mercedes salerpersons in other dealerships before -- saying that they were arrogant...condescending...at times, almost flippant. God forbid, the buyer be a woman. I find it so strange. This is not the experience at Ray Catena, at least, not at all with Greg. He made me comfortable during the entire sales process and never pushed. There was no hard sell. He was there to facilitate the sale...but allowed me, as the customer, to feel like I closed the deal, so to speak. Being a CPO vehicle, of course, there are still quite a few kinks that need to be identified and ironed out...but Greg and Ray Catena Service has almost bent over backwards to make sure I remain a satisfied customer with every issue that has come up. Every call made has been treated as top priority and the team has responded with excellent service, as per the norm. Our vehicles aren't the cheapest in comparison to comparable others. But considering the service that the Ray Catena team continually provides, we consider all of these purchases to have been the best value. Bravo, team.
I tell people all the time -- don't let the Mercedes brand intimidate you. The vehicle's price is reasonable for the luxury provided, and if you buy from Ray Catena, the service is also top-notch. Every amenity provided while you await your car's servicing from a fresh Wall Street Journal to a shoe shine to fancy coffees, salads and sandwiches to desktops and quiet workstations all in a vast and comfortable environment. If the work takes longer than normal, as per Mercedes servicing standard, you can get a brand-new Mercedes loaner car similar to your own while you await your vehicle. Our service rep is Adam McCuen. He's well-versed, friendly and earnest; and while I wish didn't have the need to interact with him as often as we do, Adam is always a professional who strives to make the customer experience as pain-free as possible. Well done, Ray Catena. Great hire.
I had the recent pleasure of working with Paula Galiard in sales at the Edison location. She exceeded my expectations and made the process seamless. I have been with the company for over ten years and this was our first time working together. It will not be our last. I have also been working with Mike Laudani in service for most of my time with Ray Catena and he as well is absolutely fantastic.
Well stocked, professional dealership! Brian Tuz is absolutely amazing! See him for all of your purchases at this location!
Barry is an excellent salesperson. He tries to get the best deal for you the customer and keeps your needs in mind and what you the customer wants. I recommend contacting Barry if youare in the market for a Mercedes Benz and are new to the line of cars.
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